Returns + Exchanges
Merchandise Return Policy - Prior to retutn of the product buyer must contact us and receive return anuthorization. No returns will be accepted without prior authorization. Any product (and its parts) that is returned must be in original condition and packaged in the original packaging with all hardware and documentation (if any). Return shipping must be paid by the buyer and must be shipped with prepaid freight and insured via the carrier of your choice within 30 days of delivery. All returns are subject to a restocking fee. No returns will be accepted on installed items. No returns will be accepted beyond 30 days of original delivery. No shipping costs will be refunded (shipping cost will be withheld from the refund amount in case if free shipping option was offered to buyer.
We will not accept returns of items sold "As Is" unless we authorize the return specifically and in terms and conditions specified by us.
Sometimes it happens that you receive your purchased item with some issues, then we can offer you a prepaid return of the item to us for repair and will ship it back to you in completely working condition at our expense. However, in cases when we find that the item has signs of alteration or attempts of repair/modifications, or it was damaged by the buyer due to a wrong usage then two-way shipping and repair cost will be the buyer’s liability.
Correct usage of any equipment is responsibility of the buyer and not ours. Sometimes we learn that buyer complains about problems found in the performance of the equipment he bought from us because of lack of knowledge about using the specific gear. If we will accept return of the purchased from us item and then find that the item is in good working condition, then buyers is liable for two-way shipping of the item (return to our shop and then forward it to the buyer again). We suggest buyers to contact manufacturer of the product for more information about its correct usage before submitting complains and request for return.
In case you don't like the item you purchased or we can offer exchange for a different item, two way shipping cost will be the buyers responsibility.
If you received a wrong item, we will replace/exchange the item at our expence.