1. SHIPPING POLICY
Last updated: 11.01.2025
Overview
We build and ship your gear with great care. Because our products are handcrafted, made-to-order, and sometimes heavy or fragile, our shipping policies help ensure that your items arrive safely and that any issues are handled properly.
This section explains how shipping works, what to expect, and what to do if something arrives damaged.
Full Shipping Policy
1. Order Processing Time
In-stock (non-custom) items typically ship within 2–5 business days.
Custom-built items ship after completion and full payment.
We are not responsible for delays caused by material availability, workshop scheduling, or carrier issues.
2. Shipping Methods
We ship through trusted carriers such as:
UPS
FedEx
USPS
DHL (international)
You will receive a tracking number once your order ships.
3. Shipping Costs
Shipping costs are calculated at checkout or invoiced separately (especially for large cabinets).
Shipping costs are non-refundable.
4. Risk of Loss & Damage in Transit
Once an item leaves our workshop, the shipping carrier is responsible for delivery.
We are not liable for:
Lost packages
Delayed packages
Damage caused during shipping
Packages stolen after delivery
If your order arrives damaged:
You must notify the shipping carrier immediately and file a claim.
We can assist by providing:
Photos
Packing details
Proof of value
Documentation needed by the carrier
But Ashen Amps cannot refund or replace items damaged by the carrier unless the carrier approves the claim.
5. Incorrect Address / Delivery Issues
Customers are responsible for entering an accurate shipping address.
We are not liable for:
Items shipped to incorrect addresses
Items returned due to an undeliverable address
Re-shipping costs due to incorrect addresses
6. International Shipping
International buyers are responsible for:
Customs duties
Import taxes
VAT
Brokerage fees
Customs delays
These fees are not included in product pricing.
7. Refused or Unclaimed Shipments
If a package is refused or unclaimed:
Shipping charges will not be refunded
Return shipping costs will be deducted from any eligible refund
Custom items remain non-refundable
8. Contact
For shipping questions:
ashenamps@gmail.com
⭐ 2. WARRANTY POLICY
Last updated: 11.01.2025
Overview
We stand behind our craftsmanship. Every Ashen amplifier, combo, and cabinet is built with care, and we want it to perform beautifully for years to come.
This warranty protects you against defects in workmanship or materials — but not damage caused by misuse, accidents, or external conditions.
Full Warranty Policy
1. Limited Warranty Coverage
Ashen Amps warrants non-custom products against defects in materials and workmanship for 3 year from the delivery date.
This warranty applies to:
Amplifiers (APG series and similar stock units)
Ready-made cabinets (non-custom)
Electronics installed by Ashen
2. What This Warranty Does NOT Cover
This warranty does not cover:
Damage caused by misuse, abuse, or neglect
Incorrect voltage, incorrect cables, or power surges
Using incompatible speakers or cab loads
Overdriving speakers, blowing drivers
Exposure to moisture, extreme temperatures, or direct sunlight
Cosmetic changes in natural wood or finish
Normal wear and tear
Customer modifications (electrical or cosmetic)
Damage during shipping
Products used for commercial rental or touring abuse
Issues caused by third-party gear
3. Warranty Service Process
To request service:
Email ashenamps@gmail.com with photos and description
We may request additional information
Customer must ship the item to us for inspection
If the issue is covered, we will repair or replace it at our discretion
Customer pays shipping to our workshop unless otherwise agreed.
4. Limitations
This warranty is limited to the original purchaser and is not transferable.
Our total liability shall not exceed the purchase price of the product.
5. Exclusions
No refunds are issued for warranty claims.
Warranty service is repair or replacement only.
6. Contact
For warranty questions:
ashenamps@gmail.com